Privacy Policy mtk4d

Introduction and Scope of This Policy

This Privacy Policy is published by mtk4d, an online gambling platform operating under international licensing. It describes our practices regarding the collection, use, disclosure and storage of personal information you provide to us when using mtk4d services, including the official website at https://mtk4d.onl.

By registering an account, accessing the platform or using any mtk4d service, you are considered to have read, understood and agreed to the terms contained in this Privacy Policy. If you do not agree, please stop using the platform.

This policy applies to all registered members, prospective members in the registration process, and visitors accessing this website without an account. All interactions with mtk4d services are subject to the policy stated here.

Personal Information We Collect

mtk4d collects various types of personal information from members during the registration process and throughout the period of platform use. This collection is necessary to ensure our services can operate safely, efficiently and in compliance with licensing requirements.

The categories of information we collect include:

• Identity Information: Full name, identity card number (MyKad), date of birth and gender for the purpose of member identity verification.
• Contact Information: Email address, mobile phone number and, where relevant, residential address.
• Account Information: Username, password (encrypted), login activity records and transaction history within the platform.
• Financial Information: Details related to payment methods such as Touch 'n Go eWallet, DuitNow, Online Banking (FPX), Boost and crypto wallets — including account holder name and account number for the purpose of processing deposits and withdrawals.
• Usage Information: Technical data such as IP address, device type, web browser, pages visited and session duration.
• Support Information: Records of correspondence with the customer service team via live chat or email.

We only collect information that is genuinely required. Should there be a need to collect additional information, you will be notified in advance and asked to provide clear consent.

Purpose of Using Personal Information

Information collected is used solely for legitimate purposes directly related to the operation of the mtk4d platform. We do not use your data for purposes outside the following scope:

• Registering and verifying new member accounts.
• Processing deposits and withdrawals securely.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending important notices related to accounts, security or policy changes.
• Conducting Know Your Customer (KYC) checks and preventing money laundering in line with licensing obligations.
• Analysing platform usage patterns for internal service improvement purposes.
• Detecting and preventing fraud, account misuse or suspicious activity.
• Complying with legal requirements and directions from relevant authorities.

With your specific consent, we may also use your contact information to send promotional information about bonuses, offers or platform updates. You may withdraw this consent at any time by contacting our support team.

Sharing and Disclosure of Information

mtk4d takes its commitment to not disclosing members' personal information to external parties without strong and legitimate grounds seriously. However, there are certain circumstances where data sharing is necessary:

• Payment Service Providers: Information required to process transactions is shared with legitimate payment processors such as e-wallet providers and banks via the FPX gateway. These providers are bound by strict confidentiality agreements.
• Regulatory Authorities: Where required by law or by the direction of a legitimate licensing body, we are obligated to disclose the information requested.
• Third-Party Technology Providers: Technical infrastructure such as hosting providers, fraud detection systems and customer support platforms may process some of your data. All such parties are bound by data processing agreements that require protection equivalent to this policy.
• Security Emergency Cases: If there is a serious security threat to the platform or its members, relevant information may be shared with the security team or relevant investigating parties.

In all the above circumstances, we only disclose information that is strictly necessary and ensure that data recipients comply with appropriate protection standards.

Data Security and Storage

The security of members' personal information is a responsibility we take very seriously. mtk4d implements multiple layers of technical and organisational controls to protect data from unauthorised access, loss, destruction or alteration.

Security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• Storage of passwords in cryptographic hash form — we ourselves cannot view your original password.
• Role-based access controls that limit internal data exposure.
• Continuous monitoring of unauthorised access attempts and unusual account activity.
• Regular data backups to ensure continuity of service.

Members' personal data is retained for as long as the account is active and for a defined period after account closure, to meet licensing record obligations and fraud prevention requirements. Once the retention period ends, data will be securely deleted or anonymised.

Member Rights Regarding Personal Data

As a mtk4d member, you have certain rights regarding your personal information held by the platform. These rights include:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: If any information we hold is inaccurate or out of date, you have the right to request a correction.
• Right of Erasure: In certain circumstances, you may request that we delete your personal information — subject to record retention obligations required by law or licensing.
• Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request your data in a machine-readable format for transfer purposes.

To exercise any of these rights, please contact the mtk4d customer support team via live chat or email at [email protected]. We will process your request within a reasonable period and inform you of the action taken.

Cookies and Tracking Technologies

The mtk4d website uses cookies and similar tracking technologies to improve the user experience, analyse website traffic and ensure certain functions work correctly. Cookies are small text files stored on your device when you visit our website.

We use cookies for the following purposes:

• Session Cookies: To keep you logged in during an active session and to recognise your language preference.
• Functional Cookies: To remember your settings and preferences such as your commonly used betting denominations.
• Analytics Cookies: To understand how members use the platform so we can continuously improve our services.
• Security Cookies: To detect and prevent fraudulent activity or suspicious account access attempts.

You can manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. Continued use of this website is considered your consent to the use of cookies as described here.

Policy Amendments and How to Contact Us

mtk4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in platform practices, legal requirements or industry standards. Any significant amendments will be announced via a clear notice on this website.

We encourage members to re-read this policy periodically. The "Effective Date" shown at the top of this document indicates the version currently in use. Continued use of the platform after any amendments is considered acceptance of the updated version.

If you have any questions, concerns or complaints regarding this Privacy Policy, or wish to exercise your rights as described in Section 6, please contact our team through the following channels:

• 24/7 live chat accessible directly through the mtk4d platform
• E-mail: [email protected]

Our support is available in Malay and English, and we aim to respond to every enquiry promptly and in detail.